There are several ways you can contact support. As a paying customer, you have access to unlimited support
You can email support at support@bridgeoc.com
You can schedule an engineer to review your configuration.
You can select from available times on our scheduler.
https://www.bridgeoc.com/services/schedule.htm
You can open a Webchat via the Help Menu in the application or by following this link.
https://chat.bridgeoc.com/index.html
You can reach us by phone +17012124009
Hours for live support 7:00am to 6:00pm CST
On-call engineers available outside of those hours.