Help CenterWhen you launch BOC for RingCentral, the first thing we do is redirect you RIngCentral for authentication. Upon successful authentication with RingCentral, we are given the pieces necessary to communicate with RingCentral's API. This is commonly called "the Platform".
Keep in mind that RingCentral is the underlying basis for Avaya ACO, Telus Business Connect and other OEMs, so you may be running ACO, but it is RingCentral underneath.
On occasion, you can receive errors during this signin, or afterwards receive errors regarding the Platform. In addition, within the application you may see errors referencing Platform.
They may reference the error "the service may be temporarily unavailable" error or "The service is temporarily unavailable. Please try again later. If the problem persists, please contact RingCentral support." code 2361376601796483264 or 5753039197489930249 other similar numbers.
These are conditions outside of our control and need to be resolved by RingCentral.
While we appreciate knowing about them, the quickest path to resolution is through RingCentral technical support.
The first step is to check the RingCentral Status page. If it is a known issue, you will see it there.
https://status.ringcentral.com/
The next step is to contact RingCentral support and open a ticket with them.
https://support.ringcentral.com/contact-support.html
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