Help CenterBridge Operator Console inherits its outbound CallerID (CID) configuration from RingCentral by default.
At this time RingCentral can set CID in at least 3 places.
At the Main configuration, at the Site level, and on the individual user's configuration.
We are different than the RingCentral App in that we use RingCentral's APIs.
So configuration that affects the RingCentral App does not necessarily affect us.
If you specifically go into the Bridge OC configuration and force a CID change there, we can change the outbound CID. The operator can choose from the CID numbers that they have access to at RingCentral. The number at the top of the pulldown list is their DID.
But this is not the default behavior.
This setting is stored in the Browser Cache.
So, if they make a change here, and delete the browser cache, it will default back to whatever is configured at RingCentral.
This can occur if the user deletes browser cache manually, or if they have the browser configured to delete cache on exit, or if they have a browser plug-in that does it.