Bridge Operator Console allows an operator to select a specific call from a call queue. Sometimes this function is called "cherry picking".
This will also allow the operator to continue to take calls out of a call queue even though they may already have a queue call on hold.
This function does require that the operator is a member of the Queue Pickup Group for any queue they want to pick from. This is configured in the RingCentral service portal.
Here is a link to that configuration step.
Setting up Call Queue Pickup Groups